Gambling should always be fun — not stressful. sona101 gives every player the tools, information, and support they need to stay in control and enjoy the platform safely.
Our Commitment
Six ways sona101 actively supports responsible gaming and player wellbeing across the platform.
Set daily, weekly, or monthly caps on how much you can deposit into your sona101 account. Once a limit is set, it takes effect immediately and cannot be increased without a cooling-off period.
Decide in advance how long you want to play in a single session. sona101 will send you a reminder when your chosen time is up, helping you stay aware of how long you have been on the platform.
If you feel you need a break, sona101's self-exclusion tool lets you lock your account for a set period — from 30 days up to permanent exclusion. During this time, you will not be able to log in or place bets.
Enable periodic pop-up reminders that show how long you have been playing and how much you have wagered in the current session. A quick reality check can make a real difference to how you play.
Set a maximum amount you are comfortable losing over a given period. Once your loss limit is reached, sona101 will prevent further betting until the limit period resets, keeping your spending in check.
sona101's support team is trained to handle responsible gaming concerns with care and complete confidentiality. Reach out via live chat or email at any time — we are here to help, not to judge.
Player Tools
The best time to set limits is before you start, not after. sona101 makes it easy to configure your personal responsible gaming settings directly from your account dashboard. All changes are applied instantly — and increases to limits always require a mandatory waiting period so you have time to think it over.
These tools are not just for people who think they have a problem. They are for every player who wants to keep gambling fun and within their personal budget. Setting a deposit limit when you first register is one of the smartest things you can do as a new sona101 player.
Register and Set Your LimitsLimit how much you can add to your sona101 account in a single day. Ideal for players who want tight daily control over their spending.
Set a weekly ceiling on deposits or losses. A popular choice for players who prefer to budget on a week-by-week basis.
Take a short break of 24 hours to 6 weeks without fully closing your account. Your account is paused and reactivates automatically when the period ends.
If you decide gambling is no longer right for you, sona101 will permanently close your account and ensure you are not contacted with any promotional material.
Receive on-screen alerts at intervals you choose — every 30, 60, or 90 minutes — so you always know how long you have been playing.
View a full history of your deposits, withdrawals, bets, and session durations at any time from your sona101 account dashboard.
Self-Assessment
Honest self-reflection is the first step. If you answer yes to two or more of the questions below, it may be worth reaching out to sona101 support or taking a break.
Remember: Recognising a potential problem early is a sign of strength, not weakness. sona101's support team is available 24/7 and all conversations are completely confidential. You can also use the self-exclusion tool at any time directly from your account settings.
Our Promise: sona101 believes that responsible gaming is not just a legal requirement — it is a core part of how we operate. Every feature, every tool, and every support channel on this page exists because we genuinely care about the wellbeing of our players.
sona101 is built on the belief that gambling should be an enjoyable form of entertainment — nothing more, nothing less. We understand that for the vast majority of our players, betting on sports or playing casino games is a fun way to spend time and add excitement to everyday life. But we also know that for some people, gambling can become a problem.
That is why responsible gaming is not an afterthought at sona101 — it is built into the platform from the ground up. We invest in player protection tools, train our support staff to recognise signs of problem gambling, and make it as easy as possible for any player to take a break or set limits on their activity.
sona101's responsible gaming policy applies to every registered player, regardless of how long they have been with us or how much they wager. Whether you are a casual player who bets a few hundred taka a month or a more active user, the same protections and tools are available to you.
This responsible gaming policy applies to all registered sona101 users. It covers all products available on the platform, including sports betting, live casino games, slots, and any other wagering activity offered by sona101.
sona101 strictly prohibits anyone under the age of 18 from registering or placing bets on the platform. Age verification is carried out during the registration process and may be requested again at any time. If we have reason to believe an account is being used by a minor, we will suspend it immediately pending investigation.
Age Restriction: sona101 is an 18+ platform. If you are under 18, you are not permitted to register or use any part of the sona101 platform. If you know of a minor who has accessed sona101, please contact us immediately at [email protected].
Problem gambling does not always look the same for everyone. It can develop gradually over time, and many people do not realise they have a problem until it has already affected their finances, relationships, or mental health. sona101 wants to help you spot the warning signs early.
If any of these signs sound familiar, please do not ignore them. Reaching out for help early makes a real difference. sona101's support team is available around the clock and all conversations are handled with complete confidentiality.
All responsible gaming tools on sona101 are available directly from your account settings. You do not need to contact support to activate them — although our team is always happy to help if you prefer. Here is how to use the main tools:
Limit Increases: To protect players, any request to increase an existing limit is subject to a mandatory 7-day waiting period. Decreases take effect immediately. This cooling-off period is there to give you time to reconsider.
Self-exclusion is one of the most powerful tools available to sona101 players. When you self-exclude, your account is locked for the duration you choose. You will not be able to log in, deposit, or place bets during this period. sona101 will also remove you from all marketing communications for the duration of your exclusion.
To request self-exclusion, you can either use the self-service option in your account settings or contact our support team directly via live chat or email. If you contact support, we will process your request within one hour.
At the end of a temporary self-exclusion period, your account will not reactivate automatically. You will need to contact support and confirm that you wish to resume playing. This extra step is intentional — it gives you one more opportunity to reconsider before returning to the platform.
sona101 takes the protection of minors extremely seriously. We use age verification checks during registration and reserve the right to request identity documents at any time to confirm a player's age. Any account found to belong to a person under 18 will be closed immediately and any funds returned.
If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. You should also keep your sona101 login details private and never allow anyone under 18 to use your account.
Responsible gaming is about making smart choices before and during your sessions. Here are some practical tips that sona101 recommends to every player:
Small habits like these can make a big difference. The goal is to keep your sona101 experience positive, fun, and well within your personal boundaries.
If you are concerned about your gambling or want to use any of sona101's responsible gaming tools, our support team is ready to help at any time of day or night. All responsible gaming conversations are handled with complete confidentiality by trained staff.
You can also manage all responsible gaming settings yourself directly from your account without needing to contact support. Go to Account Settings and look for the Responsible Gaming section to access deposit limits, session limits, cool-off periods, and self-exclusion options.
You are not alone. Many players go through periods where gambling feels harder to control. Reaching out to sona101 support is a positive step, and we will always respond with understanding and practical help — never judgement.