sona101 Terms and Conditions

1 Acceptance of Terms

By accessing, registering on, or using the sona101 platform in any way, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms apply to all users of sona101, including visitors who browse without registering and registered players who place bets or play casino games.

sona101 may update these terms from time to time. When changes are made, the updated version will be published on this page with a revised date. It is your responsibility to check this page periodically. If you continue using sona101 after changes are posted, you are deemed to have accepted the updated terms.

These terms should be read alongside sona101's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and sona101.

2 Eligibility

To register and use sona101, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online betting and casino gaming under the laws applicable to you.
• You must not be acting on behalf of another person when registering or placing bets.
• You must not be a current employee, contractor, or close family member of a sona101 employee.
• You must not have previously had a sona101 account closed for rule violations.

sona101 reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until the matter is resolved.

3 Account Registration

Each person is permitted to hold only one sona101 account. Creating multiple accounts — whether under the same name, different names, or using different devices — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering, you must provide accurate and complete information. This includes your full legal name, date of birth, contact number, and payment details. sona101 uses this information to verify your identity and process transactions. Providing false or misleading information is a breach of these terms.

• Use a strong, unique password for your sona101 account.
• Never share your login credentials with anyone else.
• Log out of your account when using shared or public devices.
• Notify sona101 support immediately if you suspect unauthorised access.

sona101 is not liable for losses resulting from unauthorised account access where the player failed to take reasonable steps to protect their credentials.

4 Deposits and Payments

sona101 accepts deposits via bKash, Nagad, and Rocket. All payment methods must be registered in your own name — using payment accounts belonging to another person is not permitted and may result in account suspension.

Minimum and maximum deposit limits apply and are displayed at the time of transaction. sona101 does not charge fees on deposits, though your payment provider may apply their own charges. Deposits are typically credited to your sona101 account within a few minutes of the transaction being confirmed.

• Deposits must come from payment accounts in your own name.
• sona101 does not accept cash deposits or bank transfers from third parties.
• If a deposit fails to appear in your account within 30 minutes, contact support with your transaction reference.
• sona101 reserves the right to request proof of payment source at any time.

5 Withdrawals

Withdrawal requests on sona101 are processed to the same payment method used for your most recent deposit. This is a standard anti-fraud measure. Withdrawals are subject to identity verification — if your account has not been fully verified, your withdrawal request will be held until verification is complete.

sona101 aims to process withdrawal requests within 24 hours of approval. Processing times may vary depending on your payment provider. Withdrawals made via bKash and Nagad are typically the fastest, usually completing within a few hours of approval.

• Minimum withdrawal amount is displayed in your account dashboard.
• Bonus funds must meet wagering requirements before they can be withdrawn.
• sona101 may request additional identity documents before processing large withdrawals.
• Withdrawals to third-party accounts are not permitted under any circumstances.

6 Bonuses and Promotions

sona101 offers a range of bonuses and promotions including welcome bonuses, reload offers, free bets, and the sona101 Coins loyalty programme. Each promotion has its own specific terms, which are published alongside the offer. The general rules below apply to all sona101 bonuses unless stated otherwise.

• Bonuses are available to one account per person, per household, and per device.
• Wagering requirements must be completed within the stated time limit.
• Bonus funds cannot be withdrawn until wagering requirements are fully met.
• sona101 reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses obtained through fraudulent means will be cancelled and the account reviewed.

Bonus abuse — including but not limited to creating multiple accounts to claim the same offer, using automated betting strategies to clear wagering requirements, or exploiting pricing errors — is a serious breach of these terms. sona101 actively monitors for bonus abuse and will take action including account closure and forfeiture of all funds where abuse is confirmed.

7 Betting Rules

All sports bets placed on sona101 are subject to the specific rules of the relevant sport and market. These rules are available within the sona101 platform. By placing a bet, you confirm that you have read and understood the applicable rules.

sona101 reserves the right to void any bet in the following circumstances:

• The bet was placed at odds that were clearly incorrect due to a technical or human error.
• The event was cancelled, postponed, or significantly altered before completion.
• There is evidence that the outcome of the event was manipulated or fixed.
• The bet was placed after the event had already concluded (late bet).
• A data feed error resulted in incorrect live odds being displayed.

In the event of a void bet, the stake is returned to your sona101 account. sona101's decision on voided bets is final. Live betting markets may be suspended at any time during an event — any bets placed during a suspension period will be voided.

8 Casino Games

Casino games on sona101, including slots, table games, and live dealer games, use certified random number generators to ensure fair outcomes. Game results are independently tested and cannot be influenced by sona101 or the player.

Each casino game has a published Return to Player (RTP) percentage, which represents the theoretical long-term payout rate. RTP figures are averages calculated over millions of game rounds and do not guarantee individual session outcomes.

• Casino game rules are displayed within each game interface.
• Technical malfunctions void all game plays and stakes are returned.
• sona101 is not responsible for losses resulting from internet connectivity issues on the player's side.
• Attempting to exploit software bugs or glitches is prohibited and will result in account closure.

9 Prohibited Conduct

The following activities are strictly prohibited on sona101. Engaging in any of these behaviours will result in account suspension, permanent closure, and forfeiture of any balance:

• Creating more than one sona101 account.
• Using automated software, bots, or scripts to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in casino games.
• Attempting to launder money through the sona101 platform.
• Exploiting technical errors or pricing mistakes for financial gain.
• Providing false identity information during registration or verification.
• Using payment methods that do not belong to you.
• Threatening or abusing sona101 staff or other players.

10 Account Suspension and Closure

sona101 reserves the right to suspend or permanently close any account at its discretion, with or without prior notice, if there is reason to believe that the account holder has breached these Terms and Conditions or engaged in any activity that is harmful to sona101 or other players.

If your account is suspended, you will be notified by email. During a suspension, you will not be able to log in, place bets, or request withdrawals. sona101 will investigate the matter and communicate the outcome within a reasonable timeframe.

You may also choose to close your own sona101 account at any time by contacting support. Any real-money balance remaining in your account at the time of closure will be returned to you via your registered payment method, provided all verification requirements have been met.

11 Responsible Gaming

sona101 is committed to promoting responsible gaming. We provide a range of tools to help players manage their activity and stay in control. These tools are available to all registered players and can be accessed from your account settings at any time.

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit.
• Session time limits — receive reminders after a set period of play.
• Self-exclusion — lock your account for a defined period ranging from 30 days to permanent.
• Reality checks — periodic pop-up reminders showing how long you have been playing.

If you feel that your gambling is becoming a problem, we encourage you to use these tools and reach out to our support team. sona101 will never pressure you to continue playing or reverse a self-exclusion decision.

12 Privacy and Data

sona101 collects and processes personal data in accordance with its Privacy Policy. By registering on sona101, you consent to the collection and use of your data as described in that policy. Your data is used to operate your account, process transactions, verify your identity, and comply with legal obligations.

sona101 uses SSL encryption across the entire platform to protect your personal and financial information. We do not sell your data to third parties for marketing purposes. For full details on how your data is handled, please review the sona101 Privacy Policy.

13 Intellectual Property

All content on the sona101 platform — including but not limited to logos, graphics, text, software, game interfaces, and promotional materials — is the property of sona101 or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from any sona101 content without prior written permission. Unauthorised use of sona101's intellectual property may result in legal action.

14 Limitation of Liability

sona101 provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. sona101 is not liable for losses resulting from:

• Platform downtime or technical failures beyond our reasonable control.
• Internet connectivity issues on the player's side.
• Delays in payment processing caused by third-party payment providers.
• Losses arising from betting decisions made by the player.
• Unauthorised account access resulting from the player's failure to secure their credentials.

In no event shall sona101's total liability to any player exceed the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

15 Changes to These Terms

sona101 reserves the right to modify these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. For significant changes, sona101 may also notify registered players via email or an in-platform notification.

It is your responsibility to review these terms periodically. Continued use of sona101 following the publication of updated terms constitutes your acceptance of those changes. If you do not agree with any changes, you should stop using sona101 and contact support to close your account.

16 Contact Us

If you have any questions about these Terms and Conditions or need clarification on any point, the sona101 support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly from your sona101 account dashboard.

Our support team aims to respond to all email enquiries within 24 hours. Live chat queries are typically handled within a few minutes during normal operating hours.